Effective Date: March 2025
1. Introduction
At Freedom Family Financial Inc., your privacy matters. We are committed to safeguarding the personal information you provide us in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This policy outlines how we collect, use, disclose, and protect your personal information.
2. Information We Collect
We may collect and store the following types of personal information:
- Your name, email address, phone number, and mailing address
- Financial details relevant to insurance or financial services
- Information submitted through website forms, consultations, or appointments
- Technical data such as your IP address, browser type, and cookies to enhance your browsing experience
3. How We Use Your Information
Your information is collected and used for the following purposes:
- To provide personalized insurance and financial services
- To communicate with you regarding inquiries, services, or appointments
- To fulfill legal, regulatory, and compliance requirements
- To enhance website functionality and user experience
- To send newsletters, updates, or promotional content (with your explicit consent)
4. Consent & Opt-Out
By submitting personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw consent at any time by contacting us at letstalk@freedomfamily.financial.
You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in our messages or by contacting us directly.
5. Disclosure of Information
We do not sell or rent your personal information. We may share your information with trusted third parties only as necessary to deliver our services:
- Insurance providers, financial institutions, or product vendors
- Authorized service providers assisting in website operations and communications
- Regulatory or government authorities when required by law
- Legal professionals or advisors in the event of a compliance inquiry or dispute
6. Security Measures
We use industry-standard safeguards to protect your information against unauthorized access, use, or disclosure. While we take reasonable steps to secure your data, no system is completely foolproof, and we cannot guarantee 100% security of data transmitted over the internet.
7. Retention of Information
We retain your personal data only as long as necessary to provide our services, fulfill legal obligations, or as otherwise permitted by law.
8. Your Rights
As a user, you have the right to:
- Request access to the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your information, subject to applicable legal or regulatory requirements
- File a complaint with the Office of the Privacy Commissioner of Canada or your provincial authority
To exercise your rights, contact us at letstalk@freedomfamily.financial.
9. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date. Continued use of our website signifies your acceptance of the updated policy.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to:
Freedom Family Financial Inc.
Email: letstalk@freedomfamily.financial